Your return and exchange

Return Policy

We will accept return only for DEFECTS, ie tear, discolouration or missing label.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS AND PACKAGING ATTACHED. Returns must be posted within seven (7) days of receiving your order along with the RETURN FORM (printed behind Tax Invoice posted).

You may post the return item to:
SOFRIS HIJAB SDN BHD
Lot 9, Jalan PJU 3/40
Sunway Damansara Technology Park
47810 Kota Damansara
Petaling Jaya, Selangor
+603 7733 3053

For missing or wrong order, please call us at +603 7733 3053 /+6017 311 9902 or email us at service@ibawal.com and provide to us your order number. We will advise you accordingly.

Exchange Policy

We will only provide exchange for items that are returned to us but are no longer in stock. We do not back order items that are sold out, with that the exchange will be provided to you for returned items as stated above.